Our Support programme is based on a points system. There is no need to buy a yearly contract in advance...you pay for what you use, it cannot be fairer than that. As long as you have 14 points (£140) in credit, you are entitled to telephone, eSupport, and On-Site visits. Here's how it works:
1. In the event of a problem, log a call with the technical help desk. You will be asked for your password (if provided).
2. If the problem can be resolved via telephone support you will be notified at the end how many points have been used.
3. If the problem can not be solved then no points will be deducted from your account. You will then need to decide whether you need eSupport or on-site support.
Download Points Info & Cost PDF